Claims
Superior Service That Exceeds Expectations
The Fundamental Underwriters claims model delivers superior, responsive service for a claims experience that surpasses typical expectations. Our claims staff possess the expertise, technology and experience to handle claims with agility and fairness.
Agents and customers can expect:
- A dedicated claims professional and clear, consistent communication.
- Expedited authorizations for covered repairs, rental vehicles (where applicable coverage exists) and payments for total losses to promote prompt return to normal operations.
- Complete boots-on-the-ground claims and investigative service, 24-7
- Claim resolution at the right value and right time.
- Dedicated internal teams, such as subrogation, Investigative Services Unit and medical experts.
- Exceptional customer service levels and uncompromising integrity throughout the life of a claim — from the initial report of an accident through claim closure.
- Safety strategies established before losses occur. We collaborate with customers to find opportunities for loss-control enhancement, risk management solutions and customized safety tools and protocols.
- A “big picture” philosophy. Our claims professionals understand the elements of commercial auto insurance that drive safety, investigations, subrogation and medical management.
Report a Claim
Report all accidents to Fundamental Underwriters immediately 24/7/365
You can also email us at: [email protected]. Claims that are received via email after 4:00 pm ET may not be responded to until the next business day.
Catastrophic claims must be called in immediately rather than emailed. These include incidents involving multiple vehicles, fatality and/or injured parties transported by emergency response vehicles, regardless of fault.
